After you've booked

Where will I meet the driver when I arrive?
After your booking is completed you will receive a confirmation email explaining where to meet your driver, along with other useful information including ou...
Wed, 6 Jan, 2021 at 2:46 PM
My group size has changed. Can I choose another vehicle?
Yes. Please inform our Customer Service Center as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to ...
Thu, 7 Jan, 2021 at 10:33 AM
My flight has been cancelled and I no longer require a transfer. Can I cancel it?
Yes, in accordance with our terms and conditions.
Thu, 7 Jan, 2021 at 11:52 AM
My payment confirmation and/or booking voucher haven't arrived by email. What should I do?
In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have ...
Thu, 7 Jan, 2021 at 11:52 AM
How about refunds?
In case of a refund, we will immediately refund your money.
Thu, 7 Jan, 2021 at 11:52 AM
What should I take as proof of the pre-booked reservation for the driver?
Only your voucher (paper or digital).
Thu, 7 Jan, 2021 at 11:52 AM
How can I change my reservation?
You can change your reservation by contacting our support team. If you click on E-mail you will find a contact form where you can select the reason of conta...
Thu, 7 Jan, 2021 at 4:04 PM
What happens if I can't locate my driver?
If you have any trouble locating your driver, please contact the driver directly at the telephone number on top of your voucher. If you are not able to reac...
Thu, 7 Jan, 2021 at 11:53 AM
What happens if my flight is delayed?
When your flight is delayed or cancelled, please call the provider. His number is on top of the voucher. Should you choose not to call the provider, he migh...
Thu, 7 Jan, 2021 at 11:53 AM
My flight has changed. Can I reschedule my transfer?
In most cases we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that w...
Thu, 7 Jan, 2021 at 11:53 AM