Before you book 11

• Do you charge extra for debit or credit card payments?
• Will anyone else be travelling in the vehicle I book?
• My company requires an invoice, can you supply one?
• What luggage entitlement will I have?
• What vehicle-categories do you offer and what are the differences?

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After you've booked 10

• Where will I meet the driver when I arrive?
• My group size has changed. Can I choose another vehicle?
• My flight has been cancelled and I no longer require a transfer. Can I cancel it?
• My payment confirmation and/or booking voucher haven't arrived by email. What should I do?
• How about refunds?

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During your trip 2

• What to do if the vehicle I booked doesn't show up?
• What if my luggage is lost on arrival and I will be late for my transfer?

After your trip 2

• I left an item of luggage on the vehicle. How do I get it back?
• Who should I contact, if I have comments or suggestions to make?